389bet's Privacy Policy

1 Introduction & Scope

389bet (hereinafter referred to as "we", "the Platform", or "the Company") operates a trusted online gaming and betting platform for users in Bangladesh. This Privacy Policy It explains how 389bet collects your personal information, what it is used for, and how it is kept secure.

By using our website or mobile app, you are considered to have consented to this privacy policy. This policy is part of our Terms & Conditions We recommend reading this alongside the relevant policies. If you disagree with any part of this policy, please refrain from using our services.

This Privacy Policy This policy applies to all 389bet digital services — including the website, mobile app, live chat, email communications, and any other channel through which you interact with us.

2 What information we collect

389bet collects only the information necessary to operate and improve our services. A breakdown of the data we collect by category is provided below:

Automatically Collected Information

Certain information is collected automatically when you use the platform — such as your IP address, pages visited and time spent, and the device you used. This data is used to improve service quality and is not used alone to identify you personally.

3 How Your Information Is Used

389bet uses the information we collect strictly for the following legitimate purposes. We never misuse your data or use it for anything beyond what is stated here:

• Account Management: To register, log in, and verify your account.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify age and identity, ensuring the protection of minors.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze user experience and improve our services.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Support: To resolve issues and respond to inquiries.
• Promotional Communications: To keep you informed about offers and bonuses, with your consent.

4 Data Sharing Policy

389bet never sells your personal information. However, limited data sharing may occur in the following specific circumstances:

Shared for Legitimate Purposes

• Service Partners: Payment processors and KYC verification providers — only the data necessary for their specific functions.
• Legal Obligations: Upon court order, government investigation, or request by a licensing authority.
• Fraud Prevention: With regulatory authorities to prevent financial crime.
• Business Transfer: In the event of a company merger or acquisition, the new entity will be required to comply with this policy.

In all cases, we keep the amount of shared information to a minimum and have confidentiality agreements in place with all service partners.

5 Cookies & Tracking Technologies

389bet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help us improve our services.

Cookie Type

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To analyze site usage patterns (Google Analytics).
• Marketing Cookies: To show you relevant advertisements based on your interests (subject to your consent).

You can manage cookies through your browser settings. Note that disabling certain cookies may cause some platform features to not work as expected.

6 Data Retention Period

389bet does not retain your data longer than necessary. Retention periods by data type are outlined below:

• Account Information: For the duration the account is active and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with Anti-Money Laundering laws).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years.
• Support Contact: 2 years.
• Cookies & Browsing Data: Typically 90 days.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Data Rights

389bet believes you have full rights over your own data. You may exercise any of the following rights at any time:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we restrict how your data is used in certain circumstances.
• Right to Portability: You may request a copy of your information in a readable format.
• Right to Object: You may opt out of your data being used for marketing purposes.

8 Security Measures

389bet uses industry-leading technology to keep your data secure. The core components of our security framework are:

• 256-bit SSL/TLS Encryption: Military-grade encryption applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protection against server attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Restricted Staff Access: Only authorized personnel are permitted to access personal data.
• Data Backup: Regular backups stored in secure, encrypted storage.

Please note — no organization can guarantee absolute security on the internet. In the event of a security breach, we will promptly notify affected users and take all necessary steps to address the situation.

9 Minor Protection

389bet strictly prohibits providing services to anyone under 18. We do not knowingly collect personal information from minors. Age is verified at registration, and KYC documents may be requested in cases where there is reasonable doubt.

If you become aware that a minor has opened an account on 389bet, please notify our support team immediately. We will investigate promptly, take the necessary action, and delete any related data.

Parents are advised to monitor their children's internet usage and consider using parental control software.

10 Privacy Policy Updates

389bet reserves the right to update this Privacy Policy These may be updated at any time. A notice will be published on the website before any changes take effect, and the date at the top of this page will be updated accordingly.

For significant changes, you may also be notified via your registered email or a platform notification. Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms.

11 Contact Us

This Privacy Policy If you have any questions, complaints, or requests regarding this matter, please get in touch with us. Our dedicated privacy team is ready to address your concern promptly.